Helpdesk

Moba Helpdesk

First aid over the internet

Or just talk you trough the procedures

On our various service locations around the world a Moba helpdesk is available. This network of helpdesk is linked together to the Moba headquarters for support if needed.

Did you know that over 80% of all emergencies can be fixed via a quick diagnosis over the internet? The graders of the Omnia family as well as Autopack units such as Casepackers and DIsplay loaders are all accesible via an internet connection. The Moba helpdesk is able to see what you are seeing and much more! Via monitor programs almost every sensor input and motor or actuator output can be checked. Many log-systems in the various processors offer our specialist tools for a quick diagnosis, all with one purpose: get your machine running as you want it.

First aid in crisis situations is only a small part of the Helpdesk activities. Most of the request concern questions about the operation of the machine. You can compare it with MS-Word that you probably use on your pc to write letters: you use a certain portion of the options but there are much more features available. And what if you want to use a new option and want it on the spot? It is a comforting thought that around the clock specialists are available that can not only answer your questions, but can actually show all needed keystrokes over the internet.

Our service makes the difference !